All custom requests are nonrefundable. If you receive something that has a hole please message us and we will make it right. This does happen occasionally. We inspect each shirt that we get from the blank shirt manufacturer but sometimes they defected shirts do slip past us. In order to be eligible for a refund you have to return the product within 7 days of receiving the item. The product must be in the same condition you received it undamaged and unused. Once we receive the item we will inspect it and process the refund.